1. Orders

1.1 All orders are placed
under the terms of these General Conditions.

1.2 Pre-Orders with Prepayment

For pre-orders with a prepayment condition (typically applied for new openings,
customers without insurance coverage, or previous payment incidents), the
customer has a maximum of 8
calendar days to pay 50% of the order value to the following IBAN:PT50000706040049103000390

1.3 Non-Payment of Pre-Order Prepayment

If the 50% payment mentioned in 1.2 is not made on time, A&R Pontes,
Representações de Calçado, SA, reserves the right not to accept the order. No
notification of non-acceptance is required, and the order will be considered
automatically cancelled.

1.4 In-Stock Orders with Prepayment

For in-stock orders with a prepayment condition (applied as above), the
customer has a maximum of 4
working days to pay 100% of the order value to the following IBAN:

PT50000706040049103000390

Note: We recommend customers
choose Credit Card payment at checkout for faster processing.

1.5 Non-Payment of In-Stock Orders

In case of non-payment of the full amount:

• The order may not be accepted (automatically cancelled without prior notice).
• Access to the B2B platform may be limited.
• Payment condition may be changed to prepayment by credit card only.

1.6 Minimum Order Value

There is no minimum order quantity for in-stock items. However, all in-stock
orders under €250 must be paid by credit card at checkout.

1.7 Cancellation of Pre-Orders

• Customers may cancel any pre-order within 8 days from the date it is
  placed.
• Pre-orders cancelled after 8 days may or may not be accepted by A&R Pontes; if accepted, a 50% indemnity of the pre-order value applies.

1.8 Indemnity Invoice

• An invoice for the indemnity may be issued at any time after cancellation notice.
• It can be settled automatically with the customer’s current account balance; if insufficient, the customer has 15 days to pay the remaining amount.
• VAT applies at the legal rate.

1.9 In-Stock Orders
Cancellation

• Cancellation of in-stock orders is not allowed.

1.10 Delivery Refusal

• Customers may refuse any order delivered after 30 days from the estimated delivery date indicated on the B2B platform.

2. Product Warranties

Customers may claim defective products via email: customerservice@campobelloshoes.com

Maximum periods for claims:

• 60 days from invoice date for visible defects
• 180 days from invoice date for invisible defects

Return Process:

• All returns are subject to prior analysis by the Quality Department.
• Upon receipt, the Quality Department has 15 days to issue a decision.

In case of full acceptance of the defect:

• Replacement products will be sent if in stock
• Or a Gift Card will be issued if stock is unavailable
• Or, as a last resort, a Credit Note will be issued

Partial or total non-acceptance:

• Non-defective products will be returned to the customer
• Collection and resending costs are borne by the customer

3. Prices

• Product prices are those shown on the online platform at the time of order
• Prices do not include VAT at the legal rate

4. Shipping of Orders

4.1 Pre-Orders – Free Shipping

Shipping is free for pre-orders meeting the following minimum order values
(delivery address within the specified territories):

• Spain and Mainland Portugal: ≥ €2,000 (excl. VAT)
• Balearic Islands: ≥ €2,500 (excl. VAT)
• Canary Islands: ≥ €5,000 (excl. VAT)
• Madeira and Azores: ≥ €4,000 (excl. VAT)
• Other Intra-EU countries: ≥ €2,500 (excl. VAT)
• Sicily and Sardinia: ≥ €3,500 (excl. VAT)
• Switzerland: ≥ €7,500 (excl. VAT)

Shipping for pre-orders below these amounts is always at the customer’s expense and risk.

4.2 In-Stock Orders – Free Shipping

Shipping is free for in-stock orders with the following conditions:

• Intra-EU countries: in-stock orders ≥ €500 (excl. VAT)

Exceptions – shipping always at customer’s expense:

• Canary Islands
• Switzerland
• Madeira and Azores

4.3 Non-EU Countries

For delivery addresses outside the EU or the islands above, shipping is always at the customer’s expense and risk,
for both pre-orders and in-stock orders.

5. Non-Compliance with
Payment Conditions

• In case of non-compliance, A&R Pontes, Representações de Calçado, SA will issue interest invoices for late payment at the legal rate
• Any delay or irregularity may result in suspension of current supplies

6. Force Majeure

• A&R Pontes, Representações de Calçado, SA is not responsible for delivery delays due to force majeure
• Includes supplier/manufacturer issues, epidemics/pandemics, severe weather, strikes, and other uncontrollable events

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A& R PONTES, REPRESENTAÇÕES DE CALÇADO, SA

Loteamento Industrial de Urgezes 8, Rodovia de Covas 4810-565 Guimarães

Contribuinte: 504439723