Versand

1. Order Processing

All orders placed on https://b2b.campobelloshoes.com/ are subject to availability and confirmation of payment.

Orders are processed on business days only (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

 

2. Shipping Destinations

We currently ship to selected countries within the European Union and, where applicable, to international destinations. Available shipping destinations and costs will be displayed during the checkout process.

 

3. Shipping Methods and Carriers

Orders are shipped using reliable courier and logistics partners selected by Campobello Shoes. The shipping method available for your order will depend on the delivery address and will be presented at checkout.

 

4. Delivery Times

Our team is committed to providing the best possible delivery experience. Although the
following estimates are generally accurate, it is important to bear in mind that in
exceptional cases delays may occur due to factors beyond our control, such as strikes or
pandemics:

  • Mainland Portugal: up to 3 working days
  • Mainland Spain: up to 4 working days
  • Islands: up to 15 working days, depending on the customs office
  • Ceuta and Melilla: up to 15 working days depending on customs
  • Intra-Eu: up to 10 working days
  • Extra-EU: up to 15 working days, depending on customs
  • USA: up to 10 working days, depending on customs
  • Australia: up to 15 working days, depending on customs
  • Rest of the World: minimum 15 working days

 

5. Shipping Costs

Shipping costs are calculated based on the delivery address, order weight and selected shipping method. The final shipping cost will be clearly displayed at checkout before payment is completed.

 

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available, allowing you to monitor the status of your shipment.

 

7. Customs, Duties and Taxes

For deliveries outside the European Union, customs duties, import taxes or additional fees may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Campobello Shoes is not responsible for delays caused by customs clearance processes.

 

8. Delivery Issues

If your order is delayed, lost or arrives damaged, please contact us as soon as possible at customerservice@campobelloshoes.com with your order number and relevant details. We will work with the carrier to resolve the issue as quickly as possible.

 

9. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information. Campobello Shoes cannot be held responsible for delivery failures or additional costs resulting from incorrect or incomplete address details provided at checkout.

 

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon publication on this page.

 

11. Contact Information

For any questions regarding shipping or delivery, please contact us at:

Campobello Shoes

Email: customerservice@campobelloshoes.com

Phone: +351 253 520 040