Informativa sui rimborsi
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ORDERS
1.1 All orders are placed under the terms of the General Conditions stipulated herein.
1.2 In case of pre-orders prepayment condition, applied normally in case of new accounts, customers without insurance coverage or with previous payment incidents, the customer has a maximum of 8 calendar days to make the payment of 50% of the order value to the following IBAN:
PT50-----
1.3 In case the 50% payment mentioned in point 1.2 is not made, A&R Pontes, Representações de Calçado, SA, reserves the right not to accept the order. In this case, it will not be necessary to communicate the non-acceptance, and the order will be considered automatically cancelled, if the payment has not been made.
1.4 In case of in-stock orders pre-payment condition, applied normally in case of new accounts, customers without insurance coverage or with previous payment incidents, the customer has a maximum period of 4 working days to make the payment of 100% of the order value to the following IBAN:
PT50----------
In this case, we recommend that the customer choose the Credit Card payment option at checkout.
1.5 In case of non-payment of 100% of the amount mentioned in point 1.4, A&R Pontes Representações de Calçado, SA reserves the right to:
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Not to accept the order. In this case, it will not be necessary to communicate the non-acceptance, and the order will be considered automatically cancelled, after this period without payment;
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Limit the access to the B2B platform for placing new orders;
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Change the payment condition to prepayment only by credit card.
1.6 There is no minimum order quantity for in-stock items. However, all in-stock orders under €200 must be paid by credit card at checkout.
1.7 The customer may cancel any pre-order within 8 days from the date it is placed.
1.8 Any pre-order canceled after 8 days from the date of placement may or may not be accepted by A&R Pontes, Representações de Calçado, SA; if accepted, it will always be subject to the payment of an indemnity of 50% of the pre-order value.
1.9 The Invoice for the amount of the indemnity may be issued at any time after the communication of the cancellation request of the pre-order made by any means by the Customer.
This Invoice may be settled automatically with the credit balance of the Customer's current account. And if this balance is not sufficient to settle the indemnity invoice, the Customer shall have a maximum period of 15 days to settle the remaining amount.
VAT will always be applied to the indemnity at the current legal rate.
1.10 The Customer has the right to refuse any order delivered after 30 days from the date of service indicated on the B2B platform when placing the order.
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PRODUCT WARRANTIES
The customer has the right to claim in writing to the e-mail customerservice@campobelloshoes.com any defective product within a maximum period of:
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60 days from the Invoice date in case of visible defects;
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180 days from the invoice date in case of invisible defects.
All returns for defects are subject to prior analysis by our quality department.
Upon receipt of the defective item at our warehouse, it will be physically inspected by our Quality Department, which has 15 days to issue an opinion.
In case of full acceptance of the defect:
- new replacement products will be sent, if stock is available, or
- a Gift Card will be issued so that the customer can order new products, if stock of the defective products is not available
- or, as a last resort, a Credit Note will be issued
In the event of partial or total non-acceptance of the defects by the Quality Department, the non-defective products will be returned to the customer. The costs of collecting and resending non-defective products are always borne by the customer.
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PRICES
Prices of the products are those shown on the online platform at the time of placing the order, which do not include VAT at the legal rate in force.
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TRANSPORT
European Union Countries, except Portugal and Spain:
For pre-orders with a value exceeding 3.000€ (excluding VAT), A&R Pontes, Representações de Calçado, SA assumes responsibility for transport from its warehouses to the delivery address indicated by the customer, provided that the address is located within a member country of the European Union.
For stock orders with a value exceeding 1.000€ (excluding VAT), A&R Pontes, Representações de Calçado SA assumes responsibility for transport from its warehouses to the delivery address indicated by the customer, provided that the address is located within a member country of the European Union.
All Countries except European Union countries:
In case of pre-orders and stock orders with delivery address in countries outside the European Union, the merchandise always travels at the customer's own expense and risk.
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EXCHANGE POLICIES
A&R Pontes, Representações de Calçado, SA, accepts exchanges of customer products under the following conditions:
- exchange requests must be made via email to customerservice@campobelloshoes.com, indicating the style number, quantity per style, invoice number and corresponding order number;
- the request will be approved or rejected in whole or in part by A&R Pontes Representações de Calçado, SA, subject to compliance with the following rules:
- the exchange period must be respected: for the Spring/Summer collection, until 1 July, and for the Fall/Winter collection, until 1 January
- the products must belong to orders from the current season. Exchanges of products from previous seasons will never be accepted
- at least 3 sizes per model must be exchanged
- the customer's headquarters and respective warehouse must be located in a European Union Member country, with no customs clearance
- a minimum order value of €1,000 for in-stock items and €2,500 for pre-orders must be respected
Exchange Procedure:
- After partial or total approval of the exchange request, the approved products will be collected from the shop address, for which a fee of --------- will be charged for each box with a maximum size of -------------cm.
For larger boxes, the amount charged will be higher and will be determined at the time of collection.
- After the products are received at the warehouse of A & R Pontes, Representações de calçado, SA, they will be checked within 15 days, and a Gift Card for their value will be issued if they are in compliance.
- In the event of non-compliant products, an invoice with a due date of 8 days will be issued for each of the following non-compliances:
- €1.50 for each product with a missing, crossed out or marked price tag
- €3.00 for each product without a cloth bag
- €1.50 for each product without a box
- Products with visible marks and damage from misuse will also be returned to the customer's warehouse, and ----------will be charged for the cost of returning the respective products
- After verification by the warehouse, a Gift Card will be issued for the value of the products approved for exchange.
- The issuance of the Gift Card implies the issuance of a Credit Note for the same amount, which must be duly signed and stamped within a maximum of 2 working days
- Until the signed and stamped Credit Note is received, future supplies will be suspended
Gift Card Validity: 1 July in the Spring/Summer season and 1 January in the Fall/Winter season
- until the end of the above-mentioned period, the customer may place an order for an amount equal to or greater than the value of the Gift Card
After the Gift Card's expiry date, if the customer has not used it, the following applies:
- the customer loses the right to exchange any future orders;
- A&R Pontes, Representações de Calçado, SA, may return all or part of the products collected during the exchange process to the customer's address, invoicing the customer for --- for each box returned
- if the customer refuses to receive the returned products, they will be available for collection at the warehouse of A&R Pontes, Representações de Calçado, Lda, for a maximum period of 30 days. After this period, the products in question will be destroyed and the customer will lose the right to the same or any compensation/indemnity.
In this case, the customer will be invoiced for all costs incurred by the return of the products to the warehouse of A&R Pontes Representações de Calçado, SA, storage, handling and eventual destruction.
In the event of total or partial rejection of the exchange request:
The customer will always be informed in writing of the reasons for partial or total rejection of the exchange, including the following:
- exchange requested after the agreed deadline
- exchange request for less than 3 sizes per model
- products included in an invoice not approved for exchange
- products with marks and signs of use
- failure to comply with the payment deadlines stated on the invoices issued. In this case, the customer will be given 5 calendar days to make the outstanding payment.
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NON-COMPLIANCE WITH PAYMENT CONDITIONS
In case of non-compliance with the terms of payment, A&R Pontes, Representações de Calçado, SA, will issue an Invoice corresponding to interests for late payment and calculated at the legal rate in force.
Any delay or irregularity in the payments will entitle A&R Pontes, Representações de Calçado, SA to suspend the current supplies.
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FORCE MAJEURE
A&R Pontes, Representações de Calçado, SA, will not be responsible for any delay in the agreed delivery date due to force majeure.
Force majeure causes are considered to be those that cannot be controlled by A&R Pontes, Representações de Calçado, SA, mainly related to the situation of suppliers / manufacturers and also, in particular, in the case of epidemics, pandemics, exceptionally adverse weather conditions, strikes.
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A& R PONTES, REPRESENTAÇÕES DE CALÇADO, SA
Loteamento Industrial de Urgezes 8, Rodovia de Covas 4810-565 Guimarães
Contribuinte: 504439723
